PolicyStreet, a Malaysian insurtech company, has announced the launch of the Furniture Protection Plan (FPP) in partnership with Ashley Furniture HomeStore, with an intuitive claims portal set to launch in mid-May to further simplify furniture insurance.

PolicyStreet said in a statement on Thursday that the FPP is a comprehensive microinsurance plan that provides coverage for the repair or replacement of furniture damaged by accidents, fire, or floods, offering protection for up to one year.

Exclusively available at Ashley Furniture HomeStores and Galleries across Malaysia, the FPP also includes complimentary warranty checks, pre-claim inspections, and delivery vouchers, delivering exceptional value and peace of mind.

“Accidental damage coverage is more than just consumer protection; It’s a key driver of business confidence, particularly for Malaysian small and medium-sized enterprises (SMEs), which form the backbone of our economy,” said Yen Ming Lee, Co-Founder and Group Chief Executive Officer of PolicyStreet.

“With our Damage Protection Plan, we’ve seen how pairing comprehensive coverage with a seamless claims experience brings real value to consumers,

“That’s why we’re bringing the same approach to furniture
protection through our collaboration with Ashley Furniture HomeStore, ensuring more Malaysians can safeguard their furniture investments with ease, whether shopping online or in-store,” he added.

In the event of a claim, customers can initiate the process by contacting Ashley Furniture HomeStore for a personalised in-person assessment.

Eligible claims can then be submitted through the user-friendly online portal set to launch on May 14, for swift repairs or replacements.

This seamless integration of digital efficiency and personalized service eliminates cumbersome paperwork and minimizes unnecessary delays.

“At Ashley Furniture HomeStore, we are dedicated to providing a premium customer experience that extends beyond the initial purchase,

“Customer satisfaction is paramount, and our partnership with PolicyStreet ensures that our customers receive the assurance and support they deserve long after their furniture arrives home,” said Yu Kong Cing, Chief Executive Officer of Fella Group of Companies.

“The FPP reinforces our commitment to delivering not only exceptional furniture but also unparalleled peace of mind,

“As a part of the Fella Group, we are exploring opportunities to extend similar benefits to our broader customer base across our other brands in the future, further solidifying our commitment to comprehensive customer care across our portfolio,” he added.

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