PT Bank Jago Tbk, a tech-based bank in Indonesia, and Google Cloud have on Wednesday announced a new, multi-year strategic collaboration to supercharge the bank’s future innovation strategy.

Under this collaboration, Bank Jago and DKatalis, its technology solutions partner, will utilize Google Cloud’s BigQuery and Vertex artificial intelligence (AI) platforms, to elevate the customer banking experience, create internal efficiencies, and drive tangible business returns, Google Cloud said in a statement.

“As a tech-based bank, Bank Jago aspires to enhance the growth of millions through life-centric digital financial solutions powered by the latest cloud, data, and AI innovations,

“Since 2021, we’ve been utilizing Google Cloud’s in-country infrastructure and industry-leading services to make banking more accessible and convenient for everyone,” said Arief Harris, President Director, Bank Jago.

It is noted that as of the third quarter of 2024, Bank Jago is serving more than 14 million customers.

Google Cloud’s secure-by-design infrastructure has enabled Bank Jago to dynamically scale its capacity to serve its expanding digital ecosystem, fueling the bank’s substantial and sustained growth.

Bank Jago’s new collaboration with Google Cloud allows it to harness the power of generative AI (gen AI) through Vertex AI, seamlessly integrated with BigQuery’s data analytics capabilities.

This enables the bank to continuously deliver innovative products, services, and features that address its customers’ evolving needs and expectations.

“Bank Jago and DKatalis have doubled-down on our collaboration with Google Cloud, and this is enabling our teams to quickly and securely translate their ideas into innovative solutions,

“In line with Bank Jago’s aspirations, we’re committed to infusing the latest and most relevant technologies into our digital products and services, to deliver even more personalized and intuitive experiences to customers,” said Kharim Siregar, Chief Executive Officer, DKatalis.

In a regulated industry where trust is paramount, Google Cloud provides Bank Jago with a fully-managed environment for agile innovation, alongside built-in security, compliance, and governance features, according to the statement.

With Vertex AI Model Registry, the bank has created a centralized library for AI models.

This ensures that its developers only use pre-trained or fine-tuned models that are explicitly approved for organizational use, thereby accelerating solution development, eliminating redundant assessments, and mitigating risk.

To validate that its developers’ AI solutions are functioning as intended before their full-scale deployment, Bank Jago and DKatalis have also used Vertex AI Pipelines to implement a standardized workflow.

In the past three months, Bank Jago has leveraged Google’s foundation AI models, accessible via Vertex AI Model Garden, to successfully develop and deploy gen AI applications that optimize operations and enhance customer service.

“Through its initial collaboration with Google Cloud, Bank Jago has implemented an asset-light, app-based business model to capture the growing demand for digital financial services in Indonesia and drive its positive growth trajectory,

“Under our new collaboration, it is embracing a platform-based approach to rapidly and responsibly bring enterprise-grade gen AI solutions to market,” said Mark Micallef, Managing Director, Southeast Asia, Google Cloud.

“We believe that these solutions will empower the teams at Bank Jago and DKatalis to deliver high-quality customer engagements across all touchpoints and provide customers with more personalized guidance to make informed decisions,

“Together with Bank Jago, we’re shaping an AI-enabled banking future, where every individual can access trusted solutions to help them achieve their financial goals,” he added.

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