Malaysia-based Capital A’s online travel agent (OTA) platform AirAsia MOVE has achieved higher monthly active users (MAUs) and number of transactions during the fourth quarter of 2024, driven by continuous improvements of the platform.

The firm said in a statement on Wednesday that it saw 16 percent quarter on quarter increase in MAUs to 15.22 million during the fourth quarter last year.

Meanwhile, its number of transactions up by 10 percent quarter on quarter to 3.78 million.

During the quarter, the MAUs on the app also improved by 28 percent quarter on quarter alongside 16 percent quarter on quarter growth in transactions.

Of which, AirAsia Flights transactions increased by 17 percent quarter on quarter.

With improved cross sell ability and improved platform experience, non-AirAsia flights transactions in the fourth quarter of 2024 saw an exponential increase of 46 percent quarter on quarter for stays and 3 percent growth for non AirAsia flights, showing early green shoots as AirAsia MOVES repositions itself as an OTA.

Duty Free transactions also grew by 9.5 percent quarter on quarter, while rides increased completed bookings by 16 percent quarter on quarter.

As for the full year, the platform’s MAUs and number of transactions stood at 14.17 million and 16.12 million, respectively.

According to the statement, AirAsia MOVE is driving focus on efficiency.

The platform has strengthened its unit economics by optimizing costs, including headcount and improved marketing efficiency.

It noted AirAsia MOVE is entering 2025 on an upward trajectory, leaner in structure and investing part of these savings to strengthen its foundations by investing in artificial intelligence (AI), early detection, cybersecurity, tech stack upgrades and improved customer experience.

Meanwhile, Bigpay, AirAsia’s fintech arm, saw continued user growth, with its card use base expanding to over 1.6 million during the year, fueled by Bigpay Lite and enhancements in remittance services, which now enable direct e-wallet transfers across various countries, providing users with more end-point recipient options

Logistics arm Teleport also closed the fourth quarter of 2024 on a high, achieving its highest quarterly cargo volume since inception at 85,950 tons, a 33 percent year on year increase.

This milestone underscores Teleport’s operational momentum and scalability, driven by improved service levels and growing demand.

For FY2024, total cargo volume reached 295,926 tons, representing a 44.5 percent year on year increase.

Meanwhile, the eCommerce segment continued its impressive growth, delivering 79.9 million parcels in FY2024, a 92 percent increase compared to 2023.

In the fourth quarter of 2024 alone, 22.7 million parcels were delivered, with daily parcel volumes averaging 247,000, showcasing a 44 percent year on year growth.

Through a bold capacity expansion strategy, Teleport said it unlocked 4 times more capacity year on year from key Air Partners, allowing the firm to better serve long-standing customer needs and growing volume.

These robust results demonstrate the growing trust in Teleport’s ability to deliver, putting us on a strong footing and momentum to deliver 2 million parcels per day by the end of 2025.

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