Singapore’s superapp Grab launches new innovations powered by AI on inaugural GrabX product showcase

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Singapore-headquartered super app Grab has unveiled a new lineup of innovations powered by AI at the company’s inaugural GrabX product showcase.

“Our landmark rollout of our latest products and features marks a shift in the way Grab seeks to serve your everyday needs. We’ve dived deeper into what matters to you on a daily basis. We’ve created new ways for you to discover, explore and connect with the people and world around you, leveraging both the scale and strength of our ecosystem, as well as the latest AI technologies,” the company said in a statement on Tuesday.

“GrabX demonstrates our commitment to harnessing the latest technologies to build solutions that address real problems and serve real needs, for everyday people. These features have been designed with a philosophy we call AI-First with Heart – that puts AI at the core of how we work and what we build, without ever losing sight of who we’re building for,” said Anthony Tan, Group CEO and Co-founder of Grab.

“As Southeast Asians shift more and more to digital solutions for daily needs, we want to expand Grab’s relevance to their everyday lives. Our new suite of products is designed to achieve that, fostering growth and strengthening our connection with the communities we serve.”

Grab’s new solutions include Grab For Family | Teens and a better large order experience for the Family ‘You’; GrabFood for One and Shared Saver for the Solo ‘You’; as well as Advance Booking (Airport Pickup), Dine Out Discovery (Powered by GrabMaps) and Grab Travel Pass for the Explorer ‘You’.

“We’ve also launched a new Grab Early Access Program, open to all our early adopters. At Grab, every product and feature is a work in progress because we’re always looking for ways – no matter how big or small – to improve them for you. User feedback is a critical part of the process, and with EAP, you’ll be amongst the very first to try out new features from Grab, in return for your feedback,” the company said.

Grab for Family | Teens is a safe and reliable way for teenagers to travel independently while giving parents and caregivers peace of mind, with extra safety features.
Grab has also introduced a number of improvements behind-the-scenes to make sure large orders arrive reliably. The company uses a tailored Large Language Model (LLM) to determine if it’s a large order by estimating the weight and size of the items in user’s order. Grab said it does this across 175 million food variations on our platform, for millions of transactions every hour.

“If our algorithms determine that it’s too bulky or heavy for one delivery person to handle, we’ll try to find a 4-wheeler to deliver it to you. But if there isn’t one – we’ll split the order into two and assign it to two separate motorbike delivery partners. We’ll dispatch them in a way that ensures both halves of your order don’t arrive too far apart,” Grab said. The solution is now live across Southeast Asia and continuously improving.

GrabFood for One: ‘GrabFood for One’ makes food delivery more accessible – and simpler! – to solo dining by offering affordable meals with no minimum spend, at a fixed low delivery fee. Grab said it works with its merchant partners to curate and design a diverse list of tasty meal options, which users can order through a quick checkout experience.

GrabFood for One is now live and available in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.

Shared Saver was designed for users who wanted a cup of bubble tea or a midday snack, but ordering a small item felt wasteful, and they didn’t have anyone to share the order with. With Shared Saver, users can discover and join live orders near them . Kind of like joining a Group Order, but with complete strangers. Grab’s AI detects when there are multiple orders in the vicinity for a same merchant and can decide to start a Shared Saver order.

Shared Saver will be piloted in Singapore from April, and the company plans to roll out pilots in other cities by June.

Grab has also introduced Advance Booking (Airport Pickup) that offers a reliable and predictable service that adjusts dynamically to users’ flight status.

Available at the I Gusti Ngurah Rai International Airport in Bali, Soekarno–Hatta International Airport in Jakarta, Yogyakarta International Airport, Juanda International Airport in Surabaya, Kuala Lumpur International Airport 1, Phuket International Airport, and Seletar Airport in Singapore. With more launches across major cities in the coming months.

The company has also introduced Dine Out Discovery (Powered by GrabMaps): Dine Out Discovery allows users an easy, intuitive way to discover dining options and deals around them.  Search, and filter, by cuisine, food preferences, what’s popular, ratings, price and even walkable distance. Tap on restaurants to see details like menus, opening hours, photos, user reviews, and whether or not they’re offering a dine out deal. You can also make a table reservation at the restaurant if it’s available . Finally, use the map to navigate your way to the restaurant, or just tap to book a ride.

Dine Out Discovery will be available across all markets by May. Reservations will be launched in Indonesia, Singapore and Thailand in May, with other markets to follow.

Grab Travel Pass: Southeast Asia is one of the most connected regions in the world – with travelers constantly hopping between cities for quick getaways.  Grab has launched a new Travel Pass that you can purchase in-app even before you leave your home country. Available across all countries on Tuesday, it includes various vouchers for airport rides, general transport, food delivery, and dining out – to make your travels around Southeast Asia more affordable, convenient and enjoyable.

“Whether you’re on your own, sharing moments with family or exploring new destinations, GrabX 2025 is a journey through tailored solutions that promise to enhance and enrich your daily experiences in both deeply personal and communal ways. In designing these solutions, our goal is to remove friction and open up new ways for our users to focus on what truly matters, whatever role they might be playing.” said Philipp Kandal, Chief Product Officer of Grab.

Grab also introduced agentic AI solutions for merchant- and driver-partners at the event on Tuesday.
The AI Merchant Assistant and AI Driver Companion are intelligent solutions that provide valuable, actionable insights to Grab partners and help them with day-to-day tasks. They were developed with OpenAI and Anthropic.

 

#GrabX2025 #AIWithHeart #DigitalInnovation #SmartLiving #SuperAppRevolution

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