Singapore is gearing up for a big year of entertainment in 2025. Mega-events like Lady Gaga’s exclusive Asia stop and the annual Formula 1 have generated excitement across Asia, and travel platforms have reported surges of over 358 percent in searches and bookings just from Lady Gaga’s concert. While major events like Lady Gaga’s concert have created excitement, they also highlight the importance of managing customer experiences, especially when compared to the technical...
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