GXBank, the digital bank subsidiary of GXS Bank in Malaysia, announced Wednesday the succession in its senior management team.

Effective June 1, 2025, Pei-Si Lai, the current Chief Executive Officer (CEO) of GXBank, will take on the role of GXS Bank Group CEO, following the upcoming retirement of Group CEO, Muthukrishnan Ramaswami (Ramu), the bank said in a statement.

Succeeding Lai as the CEO of GXBank in Malaysia is Kaushik Chowdhury, the current Deputy CEO and Chief Commercial Officer (Retail).

He will be supported by Hildah Hamzah, who will take on the role of Deputy CEO and Chief Operating Officer, along with the existing management team.

Lai spearheaded the successful launch of GXBank in November 2023, rapidly acquiring over one million customers within a year.

Under her leadership, GXBank also garnered several notable industry recognition, including Best Malaysian Digital Bank and awards for governance, risk and compliance, and their Gen-AI innovation. 

“We are proud of GXBank’s accomplishments. Her visionary leadership resulted in significant milestones, firmly establishing GXBank as a leading digital bank in Malaysia,

“Together, the management has navigated the challenges of a new startup institution and built the bank to what it is today,” said Zaiton, Chairperson of GXBank.

He added that Kaushik and Hildah’s appointments also underscore the bank’s robust internal leadership.

Leveraging their extensive experience within the banking industry and at GXBank, both Kaushik and Hildah are poised to advance the bank’s focus on empowering Malaysians to achieve financial resilience, and fostering financial inclusivity through retail and micro, small, and medium enterprises (MSME) banking, ultimately transforming the Malaysian banking landscape.

Lai acknowledged the unwavering support of GXBank’s pioneering team and partners since its inception, recognizing the shared journey of building the bank.

“With Kaushik, Hildah, and the team’s tenacity and conviction, I am confident of GXBank's future growth
and commitment to improve financial inclusion and resilience for all Malaysians,

“My humble thanks as well to Bank Negara Malaysia, and the GXBank Board of Directors for their crucial support and belief. In my new capacity, I look forward to championing regional banking transformation across Southeast Asia within the GXS Group’s vision,” she added.

GXBank is Malaysia’s first digital bank that commenced operation on September 1, 2023.

The bank is a subsidiary of GXS Bank Pte. Ltd., the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel).

It is also owned by  a consortium of other Malaysian investors, including Kuok Group.

As part of a regional network of digital banks, GXS Bank works closely with GXBank, its digital bank subsidiary in Malaysia and Superbank, a digital bank in Indonesia.

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